Frequently Asked Questions

Whatever your concerns, we have the answers for you.

Discover the questions that are frequently posed to us. Whether it’s about our stays, activities, the restaurant, access to the baths… you’ll find your answer here.

Accommodation and Retreats

One-Day Retreat

Transportation

Accomodation and Retreats

How to book my stay?

There are two ways to book your next wellness getaway. You can talk to a stay advisor by calling us at 450-297-3009. Or you can easily reserve online by choosing an all-inclusive wellness package or the thematic retreat of your choice, then selecting the room category you desire.

Are 1 and 2-night stays possible?

Our packages are designed for stays of 3 nights and more for an optimal experience. However, to allow more people to unwind, 1 or 2-night stays (starting from $324 per night for single occupancy, economic room) can be reserved by phone only, under certain conditions.

What do you suggest I bring for my next visit to Spa Eastman?

In order to fully enjoy the facilities and activities, here’s what we recommend you bring: a swimsuit (2 is even better!), sandals, and a reusable water bottle that you can refill on-site. All our packages (with or without accommodation) include wellness activities. Make sure to bring comfortable clothing and appropriate shoes for physical activities as well as for our nature trails (if you have waterproof shoes, it’s ideal to enjoy nature regardless of the weather!).

What are the check-in times?

Regardless of the selected stay or retreat, you can begin your relaxation from 2:00 PM on the day of arrival (we guarantee rooms by 4:00 PM) and you can enjoy the site until 6:00 PM on the day of departure. You can arrive earlier or stay later with a slight additional fee.

How many accommodation pavilions do you have?

Spa Eastman is located on a property of over 300 acres. Our 8 accommodation pavilions offer flexibility to meet everyone’s needs. To orient yourself on the site, consult our map.

How can I see photos of the rooms and pavilions?

To get an idea of our room categories, visit our pavilions and rooms. However, please note that the photos are for informational purposes since all rooms are different.

What are the room categories in the Main Pavilion?

The room categories in the Main Pavilion are: Spacious Mount Orford View with Terrace, Superior Mount Orford View with Terrace, and Superior View of the Woodland with deck. Visit our room categories page to know all our room categories and their details.

What inclusions are provided in the rooms?

Each room includes: a private bathroom with shampoo, conditioner, shower gel, and body cream, hairdryer, desk with a chair, and an alarm clock radio. Our rooms do not include a television or a telephone – our promise for complete disconnection.

Is WiFi included in the rooms?

WiFi is included only in the rooms of the Main Pavilion and the Oasis Pavilion. Take advantage of the opportunity to disconnect as much as possible during your stay by adding the disconnection option. If you manage to stay disconnected throughout your stay, we offer you an energizing 30-minute nap as a reward.

Do I need to pay the full amount of my stay immediately?

You must pay the full amount of your stay at the time of booking*. If you need to cancel your stay, you will receive a full refund 15 days before the arrival date. To view our cancellation policy, click here.

*It is possible to create a personalized payment plan, inquire with our stay advisors at 450-297-3009.

What activities will be on the schedule during my visit?

Make the most of your stay by participating in various activities offered as part of your package: indoor and outdoor activities, lectures, and more. Consult our calendar to discover the options available for the upcoming weeks.

One-day retreat

Is it possible to access only the thermotherapy facilities?

It is not possible to book access solely to the thermotherapy facilities. The One-day retreat includes a Tonique Cuisine lunch, a treatment or consultation of your choice (valued at $105), as well as access to the trails and gym. A day to clear your mind and replenish your body.

Can I book the One-day retreat online?

No, you cannot book your daily package, which we call One-day retreat, online. Visit our One-day Retreat page for all the details of what this day includes. Then call us to make a reservation for the day of your choice at 450-297-3009.

Is a reservation necessary for One-day retreat package?

Yes, a reservation is mandatory for this package. Book through our receptionists at 450 297-3009.

What are the arrival times?

Your relaxation can start as early as 9:00 AM. Lunchtime is from noon to 2:30 PM. You have access to the site until 6:00 PM.

Can I come to enjoy the facilities in the evening?

Certainly, if you want to enjoy the facilities in the evening, you can book the One-day Retreat from 4:00 PM to 10:00 PM.

What activities will be on the schedule during my visit?

Make the most of your stay by participating in various activities offered as part of your package: indoor and outdoor activities, lectures, and more. Consult our calendar to discover the options available for the upcoming weeks.

Transport

How can I get to Spa Eastman using public transportation?

If you don’t have a car or if you want to be transported to the destination, we suggest taking a bus service to the Magog terminus. Then, from the Magog terminus, take transportation to Spa Eastman (Taxi Magog-Orford 819 843-3377).

Do you have charging stations for electric cars?

Spa Eastman has 6 charging stations for electric cars, including 2 for Tesla.

Book your next stay

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