Frequently Asked Questions
Whatever your concerns, we have the answers for you.
Discover the questions that are frequently posed to us. Whether it’s about our stays, activities, the restaurant, access to the baths… you’ll find your answer here.
Stays, retreats and accommodation
Daily access
Stays, retreats and accommodation
How can I book my stay?
There are two ways to book your next wellness stay. You can speak with a member of our staff by calling us at 450-297-3009. Or you can easily book online by choosing an all-inclusive wellness package or the themed retreat of your choice, then the room category you desire.
Can I stay for 1 or 2 nights?
Taking care of yourself takes time… That’s why we encourage you to spend at least 3 nights in our establishment.
What do you suggest I bring for my next visit to Spa Eastman?
To make the most of our facilities and activities, here’s what we suggest you bring:
- a bathing suit (2 is better!)
- sandals
- a reusable water bottle that you can refill on site
- comfortable clothing and appropriate footwear for physical activities
All our packages (with or without accommodation) include wellness activities. If you have waterproof footwear, this is the ideal way to enjoy nature, whatever the weather!
What are the check-in times?
Whichever stay or retreat you select, you can begin your relaxation from 2pm on the day of arrival (we guarantee rooms by 4pm) and you can enjoy the site until 6pm on the day of departure. You can arrive earlier than these times and stay later, for a small extra charge.
What are the opening hours of thermotherapy facilities?
Thermotherapy facilities are open every day from 8am to 10pm for visitors and retreat guests.
How many pavilions do you have?
Spa Eastman is located on a 300-acre domain. Our 10 lodging pavilions offer the flexibility to meet everyone’s needs. To find your way around the site, consult our map.
What meals are included during my stay?
All meals are included in the price of your stay, from the moment you arrive until your departure. This includes: dinner on your arrival day, three meals for each day of your stay, and breakfast and lunch on your departure day.
What’s the difference between the rooms in the outdoor pavilions and those in the Main Pavilion?
Rooms in the Main Pavilion have the advantage of being located in the same building as our services, including the restaurant, treatments, massages, thermotherapy area and gym.
The rooms in the outer pavilions are just a few minutes’ walk from the Main Pavilion, and offer an authentic experience with their rustic charm and economical rates.
Finally, more intimate and distant (about 800 steps from the Main Pavilion), the Oasis pavilions offer magnificent, modern rooms. Choose the Oasis Zenith or Aube pavilions to enjoy common areas such as the pond, solarium and infrared sauna.
Visit our room categories page for all our room categories and details.
What’s included in the rooms?
Each room includes: private bathroom with shampoo, conditioner, shower gel and body cream, hair dryer, desk with chair and clock radio. Our rooms do not include television or telephone – our promise to you for complete disconnection.
What’s included in my stay?
Inclusions vary according to the package chosen, but each includes our wellness essentials:
- 3 delicious Tonique Cuisine® tables d’hôte per day
- Unlimited access to the thermal experience from 8am to 10pm
- Unlimited access to activities and conferences (more than 5 workshops per day)
- Accommodation in one of our 10 pavilions
- 15 km of trails and gym
- Tip
Inclusions are indicated at the bottom of each package page.
Is WiFi included in the rooms?
WiFi is included only in rooms in the Main Pavilion and Oasis pavilions. Make the most of your stay by adding the Digital detox. If you manage to hold out for your entire stay, we’ll reward you with a 30-minute power nap.
What is the deposit and cancellation policy?
We understand that the unexpected can happen, and your well-being is our priority. Our cancellation and deposit policies are designed to give you maximum flexibility while allowing us to maintain quality service for all our customers. View them here.
Do I have to pay for my entire stay right away?
Depending on the time of booking, you must pay as follows.
Reservations within 6 months or less: Full payment (100%) required to guarantee reservation.
Reservations more than 6 months in advance: Payment in two payments. A first payment of 50% at the time of booking, and the balance up to 30 days before the arrival date, at the customer’s convenience. Any additional balance is due on the day of departure.
If you need to cancel your stay, you’ll get a full refund 15 days before the arrival date. To consult our cancellation policy, click here.
How far in advance do I need to book?
More often than not, we have several rooms available, whether several weeks in advance, the day before arrival or even the same day. Enter your preferred dates online to see which rooms are available. If you don’t see a room, please contact us by mail or phone; our team works miracles and will be delighted to assist you. Please note, however, that booking in advance will allow you to have a greater variety of treatments available.
What activities are on the calendar for my visit?
Make the most of your stay by taking part in the various activities included in your package: indoor and outdoor activities, conferences and more. Consult our calendar to find out what’s on offer for the coming weeks.
Daily access
Can I enjoy the baths only (thermal experience)?
It is not possible to book only for access to the thermotherapy facilities. Available at all times, our daily access packages are the closest you can get to a complete and balanced thermal experience!
Choose a one-day retreat to refuel your body and clear your head, or a discovery evening to unwind after a busy day without having to worry about dinner!
From what age can children access the facilities?
The thermal experience is available from age 12. Treatments, however, are offered to guests aged 16 and older.
Can I book daily access online?
No, you cannot book your daily access package online. Visit our Daily access page for full details. Then call us to reserve the day of your choice at 450-297-3009.
Is a booking required for daily access?
Yes, reservations are required for these packages. Book through our receptionists at 450-297-3009.
What are the hours for daily access?
The One-day Retreat package gives you access to the site from 9 a.m. to 6 p.m., while the Discovery evenings package takes place in the evening, from 4 p.m. to 10 p.m.
What’s included in daily accesses?
- The One-day Retreat package includes a delicious Tonique Cuisine® table d’hôte with included tip, a treatment or consultation of your choice ($105 value), unlimited access to the day’s workshops and conferences, as well as thermotherapy facilities, trails and gym.
- The Discovery evenings package includes a 4-course Tonique Cuisine® dinner with included tip, access to wellness activities and conferences, as well as thermotherapy facilities from 4pm to 10pm.
- Finally, our themed one-day retreats in groups include a morning of workshops, unlimited access to Spa Eastman facilities from 9 a.m. to 6 p.m. and a Tonique Cuisine® lunch, tip included.
Can I enjoy the facilities in the evening?
Certainly, if you’d like to enjoy the facilities in the evening, you can book the Discovery evenings package from 4pm to 10pm.
What activities are on the calendar for my visit?
Make the most of your stay by taking part in the various activities included in your package: indoor and outdoor activities, conferences and more. Consult our calendar to find out what’s on offer for the coming weeks.
Transportation
How do I get to Spa Eastman from Montreal-Trudeau International Airport?
To reach Spa Eastman from Montreal-Trudeau International Airport, you have several options. You can rent a car to get there directly, or take a Limocar bus or Aeroshuttle to the Magog terminus. From the Magog terminus, you can use a local cab service, such as Taxi Magog-Orford (819-843-3377).
How do I get to Spa Eastman by public transit?
Several bus departures leave from Montreal or Quebec City each day. We suggest you drive to the Magog terminus (exit 115 off Highway 10), then take a bus to Spa Eastman (Taxi Magog Orford, about 15 minutes).
Do you have electric car charging stations?
Spa Eastman is equipped with 12 electric car plug-ins.
Book your next stay
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