Privacy Policy

Please read carefully before using this site.


YOU ARE HEREBY NOTIFIED THAT YOUR CONTINUED USE OF OUR SITE CONSTITUTES YOUR ACCEPTANCE OF THE MOST CURRENT VERSION OF THIS PRIVACY POLICY.

At Spa Eastman, we respect your privacy. This privacy policy outlines and applies to the information we collect from you when you visit the Spa Eastman website at www.spa-eastman.com (the “Website”). This policy explains how we use the information we collect and under what circumstances we may disclose it to others. It will also provide you with information on how to manage the personal information you provide to us through this site. This policy applies solely to the information you provide to us online when you visit or use our Website. It does not apply to information we have obtained or may obtain offline through other traditional means.

The information we collect

When you visit and interact with the Website, we receive and collect certain information. The information we receive and collect depends on what you do when you visit this Website. We collect information about you in one of the following ways:

Information provided voluntarily

Any use of cookies requiring action is considered as consent on your part.

  • Account creation: Information provided when creating a user account on our site.
  • Online booking: Information collected when booking a stay or a retreat.
  • Gift card purchase: Details collected during the purchase of gift cards.
  • Purchase of products in our online store: Information collected during the purchase of products.
  • Subscription to email offers: Information provided to subscribe to offers or our newsletter.
  • Use of our online forms: Information collected through our contact form (information requests, application submissions, etc.).

Automatically collected data

When you visit our site, certain data is automatically collected through cookies and other tracking technologies.

Consent and cookie management

During your first visit to our site, you will be prompted to give your consent for the use of non-functional cookies without any prior action on your part via Axeptio. You can manage your preferences and withdraw your consent at any time using the cookie management tool available on our site. Here is a description of the types of cookies used on our site:

  • Resort Suite (Hotel Management System): These cookies are essential for connecting online bookings to our hotel management system.
  • Customer relationship system: These cookies record your email to subscribe you to our newsletter, manage your subscription preferences, and track interactions with it.
  • Contact form: These cookies collect your information for any information requests, facilitating the tracking of your inquiries and communication with our team.

Non-Functional Cookies

  • Google Analytics: Used to analyze traffic and site usage.
  • YouTube: These cookies enable the playback of videos embedded on our site.
  • Hotjar: Used to understand user interactions with our site.
  • Meta: Used for tracking and advertising.

Functional Cookies

These cookies are triggered automatically when the user arrives on the site and are listed in the ‘For Your Information’ window in the consent manager.

  • Google Tag Manager: This cookie allows certain events on the site to be triggered based on the choices regarding non-functional cookies made in Axeptio.
  • Google Fonts: Used to display various fonts on the site.

Sharing your data

We do not share your personal data with third parties, except in the following cases:

  • We use and may disclose your information as necessary to provide you with the services, products, and information you have requested.
  • We may use and disclose your information to request your participation in surveys about our products and services or to send you marketing information about our products and services that you have chosen or otherwise agreed to receive.
  • We aggregate your information with information from other users of the Website in an anonymous manner (the aggregated data does not identify you or any other user) in order to analyze and improve the usage and effectiveness of the Website.
  • We may use your information as part of our marketing initiatives and disclose your information to our affiliates, marketing partners, and/or service providers.
  • Certain elements of your information may be accessible to third-party contractors for technical support purposes for the Website and our online store.
  • We may disclose your information when required by law, compelled by a court order, or when necessary or appropriate to protect the safety, property, or other rights of Spa Eastman, its customers, or third parties.

Security of your data

We take appropriate measures to protect your personal data against loss, theft, and unauthorized access. However, no method of data transmission or storage is completely secure. Therefore, while we strive to protect your personal information, we cannot guarantee its absolute security.

Changes to the Privacy Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page with an updated date. We encourage you to review this page regularly to stay informed of any changes.

Contact

The Data Protection Officer is Daniel Duquette. For any questions or requests regarding your personal data, you can contact him at the following address: [email protected].